RETURNSOur returns policy lasts 30 days from date of delivery. We are unfortunately unable to offer a refund or exchange once this time frame has been exceeded.
To be eligible for a return, your item must be unused, unworn, undamaged and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached so that the item may be re-sold.
Please read the information below before returning an item.
Returning an Item
Customers are responsible for the cost of return postage. Please include the following inside your return parcel:
- Your full name
- Your original order number
Items must be returned in their original packaging with all tags still attached for the return to be accepted.
Returns Address
Please send returns to:
Lomas Equestrian
Hargate Hill Equestrian Centre
Glossop
SK13 6JL
Important Postage Information
We are not responsible for parcels lost in transit.
We strongly recommend using a courier with tracking.
Please keep your receipt and tracking number until your return has been processed.
Refunds
Once your return has been received and checked, refunds will be processed back to the original payment method.
Please allow 7–10 working days for the refund to appear after we receive your item.
Exchanges
We are happy to offer exchanges, subject to stock availability.
Please contact us before returning your item so we can confirm availability.
Once your original item has arrived back with us, we'll send out your replacement as soon as possible.
Faulty Items
If you believe your item is faulty, please do not return it straight away.
Email us at customerservice@lomasequestrian.co.uk with:
- Your order number
- Clear images of the fault
Our customer service team will review this and assist you further.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
If the return is approved, your refund will be processed within 1 working day via the original method of payment.
Please allow up to 7 working days for the credit to appear on your account.
Late or missing refunds (if applicable)
If you haven’t received a refund after the stated minimum period for processing with your payment provider or bank, please, in the first instance, contact your credit card company or bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund after the above time period, please contact us either by phone or email.